Nobody ever gets credit for fixing problems that never happened

StermanCMR_su01.pdf :

Thus, today’s managers face a paradox. […] The ability to identify and learn about new improvement methods no longer presents a significant barrier to most managers. Instead, successfully implementing these innovations presents the biggest challenge.

[Y]ou can’t buy a turnkey six-sigma quality program. It must be developed from within.

HN:

The tragedy is that “nothing broke” looks like “nothing was done” to people far enough away from the system.